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How often can I find latest updates on Saint Vida?
What is so special about your brand of clothing?
How do you guys manage to sell at such affordable prices?
Do you guys have a physical store anywhere?
Why choose Saint Vida?
Can I choose my preferred carrier for shipping?
I changed my mind. Can I cancel my order?
I haven't received my order, where is it?
I received a shirt that looks different from your pic, why?


How often can I find latest updates on Saint Vida?
At Saint Vida, our aim is to regularly have new designs and clothing for our customers to browse or shop. We understand the importance of keeping a website fresh and updated, hence we aim to add new ranges of clothing on our store every month. On special occasions such as Christmas or Valentine's Day, there are also special limited-quantity clothing that we will introduce as well. To be updated on new additions to our collections or any latest news on our website, we recommend customers to subscribe to our mailing list. We guarantee that we will NOT spam your email, instead expect to receive timely updates on our new range of clothings from time to time. We treat each and every customer's privacy and confidentiality with utmost respect, please read our privacy policy to know more on how we use the customer's information given to us.

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What is so special about your brand of clothing?
The reason we created the brand Saint Vida was not just to have a store selling clothing that we have designed on our own. To differentiate ourselves from the many online shirts and apparel stores already in the internet, we aim to provide stylish, unique and quality clothing for our customers at amazingly affordable prices. Also, we hope to introduce our concept of the Saint Vida lifestyle (vida-style) to our customers, a style that will make people love to wear our clothing.

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How do you guys manage to sell at such affordable prices?
Unlike many large clothing maufacturers with huge factories and overheads, we maintain only a small employee base and inventory supply. Most of our designs and styles are limited in supply, hence reducing the risk of over-production. Having said that, it is precisely the fact that our clothing are of limited quantity that makes them unique and special. Futhermore, we believe that in this brand-conscious world that we live in, very often when we pay good money for a designer brand, much of the money goes to buying the brand name that goes along with the clothing rather than its quality and unique style. At Saint Vida, we hope to strike a balance by having a good brand name, quality apparel and affordable prices.

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Do you guys have a physical store anywhere?
No. Our clothing are only availabe online through this website at this moment. We may consider opening a physical store soon, but it is still under evaluation. Anyway, we have created our store in such a way that "what-you-see-is-what-you-get". Each clothing has many alternate and enlarged views to ensure that what you see is really what you want. Furthermore, our size chart system guarantees that your item will fit you perfectly. As an added precaution, we recommend customers who have any doubts in sizing to contact us and allow us to provide better assistance.

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Why choose Saint Vida?
You may ask: " Of all the many brands available in the market for shirts and tops, why should I choose Saint Vida? Let us give you a few good reasons: 1) Afforadability - our price range is among the lowest in the market offering quality and well-designed clothing. You don't have to empty the bank or eat plain bread for a week just to buy our unique and stylish products. 2) Quality - although our clothing are at such a low price, we guarantee that the quality of our products are NEVER compromised. We carry out stringent quality checks for each item that is shipped out. 3) Peronalised Service - this is what differentiates us from main-stream and established clothing brands. As our business is carried out at a much smaller scale, we can afford to provide better customer satisfaction. We aim to answer any queries within 24 hours and provide any information or help that our customer needs. 4) Unique Style - aren't you tired of wearing those same old brands like NIKE, Adidas or other popular brands that everyone is wearing? Our clothing are in limited quantity and there are absolutely no re-runs. Wear our clothing and showcase your distinct style!

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Can I choose my preferred carrier for shipping?
Yes, you certainly can, but please note that all additional shipping charges will be included in the final sales invoice sent to you. If you wish to choose your own delivery service (FedEx, UPS, DHL etc), please contact us and let us know the carrier you prefer as well as the delivery method (next-day delivery, express delivery etc). We will let you know the total cost of shipping. Please note that such requests will require a longer processing time.

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I changed my mind. Can I cancel my order?
Orders that have been successfully paid for are final. No cancellations or refunds are allowed. We appreciate your understanding in this respect.

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I haven't received my order, where is it?
1) Usually upon sending out the item, we will send you a comfirmation email informing you that shipment is made and also the estimated delivery time. It is important that you give us a valid email address to enable you to check the above information. 2) If it's beyond the estimated delivery time frame, contact us to let us know. We will try to help you trace your package.

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I received a shirt that looks different from your pic, why?
The color of the product as shown in our web store may not be perfectly identical to the actual product because different monitors render colors differently. We have no control on the color saturation, brightness or contrast on your own monitor. In this respect, we seek your understanding.

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Last Updated: 3 Jun 2009 07:43:46 PDT home  |  about  |  terms  |  contact
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